Complaints from international visitors to the United States
 about hostile treatment by immigration officials have
 prompted them to clean up their act, the official in charge
 of border controls has said.  The complaints, many from
 Britons travelling for business or pleasure have forced the
 agency to institute a code of conduct to ensure officers
 treat visitors with respect.  Complaints had come from
 all over the world, but the department was particularly
 struck by the number from Britain.  One of the major
 issues is said to be the handcuffing, detention and
 deportation of some potential visitors who had committed
 “minor technical visa violations” previously, such as briefly
 or unwittingly breaching a 90 day permission to stay. “While
 we must — and will — secure our border against terrorists,
 we must treat all travellers professionally and courteously,”
 said the agency.
 
 But meanwhile…
 
 By subjecting most visitors to scans of their faces and
 fingers, the United States will this week expand a mass
 surveillance system that threatens freedom and race
 relations, a privacy watchdog says.
 
 Now most visitors entering the United States will have to put
 each index finger in turn on a glass plate that
 electronically scans it, and to have a digital photo taken.
 
 The United States says its US-VISIT program — already in
 place for travellers requiring visas and now being rolled out
 more widely — will add an average of just 15 seconds to
 entry checks and will enhance security.
 
 It says the biometric data will be stored in databases, along
 with personal information such as full name, date of birth,
 citizenship, sex and passport number, and can be accessed by
 border, consular, immigration and law enforcement officials.
 
 London-based rights group Privacy International said in a recent
 report that the scheme relied on flawed
 technology and opaque, error-strewn watch lists on which
 innocent people could find themselves wrongly identified as
 security threats.
 
 Ryanair are advertising jobs: http://www.careerjet.co.uk/jobs_ryanair.html 
 We at Globetrotter Towers are idly wondering whether benefits
 include free flights located in the bathroom.
 
 New routes added Ryanair airline announced last month
 it would begin flying on Oct. 31 to Riga from London,
 Frankfurt, Germany, and Tampere, Finland, after the Latvian
 government cut airport taxes in an attempt to lure more
 tourism and make Riga International Airport a regional
 hub.  It is Ryanair's first venture into one of the
 10 new European Union member states.  Commentators have
 wryly noted that it is not clear who is most excited about
 the new route into Riga, travellers into Riga or Latvians
 looking to travel out.  Uhh… didn't Michael O
 Leary say that Ryanair would not be expanding into the new EU
 accession countries?
 
 No unions, please  Ryanair is about to get into
 another spat, this time with SAS.  Ryanair is not
 unionised and promises to pay more than union rates if its
 employees negotiate their contracts directly with the company
 rather than join unions for collective bargaining.  Most
 SAS workers do belong to a union.  Swedish trade union
 HTF recently handed out sick bags to passengers flying on
 Ryanair from Nykoping, what Ryanair refer to as Stockholm,
 some 160 km south west of Stockholm as part of a wider
 campaign organized by the International Transport
 Workers' Federation (ITF). The white bags were printed
 with claims that Ryanair staff had to work longer and for
 lower pay than rivals.  Speaking at a Stockholm press
 conference, Chief Executive, Michael O'Leary said that
 Ryanair paid more on average to staff and that its rules on
 the maximum hours staff could work were the strictest in the
 industry. “We are an embarrassment to a lot of trade unions,”
 he went on to say.  According to O’Leary, Ryanair staff
 earn an average of EUR50,582 a year, more than staff at
 airlines where staff are unionized, O'Leary added. 
 O'Leary also said Ryanair would sue Swedish newspaper
 Dagens Nyheter unless it retracted reports critical of some
 aspects of Ryanair's safety record.
 
 Yet more pay as you go service Ryanair has been
 looking for ways to introduce new services they can use to
 boost revenues while keeping fares low.  Their latest
 attempt is to introduce in-flight entertainment such as
 movies, chart videos, cartoons and sitcoms on all its
 flights, but passengers will have to pay GBP£5, EUR7
 (USD$9) per flight if they want to access movies, cartoons
 and television shows on the portable units, which will not be
 built into seats as on full-service carriers.  Ryanair
 said the system will be trialled initially on five Stansted
 based aircraft from November. If successful, it will
 gradually be rolled out across the airline's entire fleet
 over the winter.  Ryanair needs three percent of its
 passengers to use the units to cover its costs.  Each
 plane will initially carry 24 entertainment units which would
 be distributed on a first-come, first-served basis.  The
 units, which look like a small laptop, are the brainchild of
 former aircraft baggage handler Bill Boyer who sold the idea
 to his then employer, Alaska Airlines.
 
 Boyer later founded APS, based in the industrial city of
 Tacoma, south of Seattle. Ryanair is now APS's biggest
 customer.
 
 The entertainment units are Ryanair's latest push to tap
 new sources of non-ticket revenue. Ryanair passengers are
 also charged for drinks and food. “At the moment the ice is
 free, but if we could find a way of targeting a price on it
 we would,” O'Leary earlier told an airlines conference.
 
 And finally… their blurb about themselves, Ryanair
 describe themselves as being like superman, up, up and away,
 they say.  It took us a week to stopped laughing, and if
 you don’t believe us, take a look at this: http://www.ryanair.co.uk/about/abouthome.html
 
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