More news re Ryanair who have been told by the UK’s Office of Fair Trading(OFT) to remove their small print in their ticket info over their attempt to avoid paying compensation for damaged and lost baggage. Ryanair was refusing any liability for damage or delay to prams, sporting equipment, such as golf clubs, wheelchairs and musical instruments. Following the watchdog’s intervention, this get-out clause has now been dropped. The airline made passengers go through a whole host of red-tape when someone tried to make a compensation claim for lost baggage, requiring the traveller to report an item lost and then wait for 21 days to see if it turned up. They would then have to make a second claim, filling out a form, within the following 21 days or their claim would be rejected. Ryanair has now been ordered to drop the need to make the second report, which was seen as an obstacle to fair compensation. Ryanair also required passengers making a claim for damaged or delayed baggage to fill out a long and complex so-called ‘Property Irregularity Report’. This has now been dropped. Ryanair has also been told it must guarantee proper compensation and, if appropriate, overnight accommodation when it cancels or delays flights without good reason. The OFT has also put other budget operators on notice that they should not try to get out of treating customers fairly.

Michael O’Leary, the chief executive of Ryanair has ordered his entire fleet to serve only Fairtrade tea and coffee, which are generally regarded as more expensive than rival brands. After a successful trial period, Ryanair has switched from Kraft’s Carte Noir to a little-known brand with the Fairtrade stamp of approval, a certification that guarantees farmers and producers in the developing world are paid a fair price for their crops. The airline’s updated menu card now bears the distinctive blue and green Fairtrade logo alongside its new supplier, Saile & Sabga. Instead of accepting some kudos for attempting to be green (apart from the climate change implications of flying, that is,) Mr O’Leary insists that the switch is designed to save money, saying, “The fact that our new tea and coffee supplier is a Fairtrade brand is a welcome bonus, but the decision was based on lowering costs. We’d change to a non-Fairtrade brand in the morning if it was cheaper.” Supporters of the Fairtrade system say Ryanair’s conversion is proof that buying Fairtrade is not only principled, but also prudent. “It’s all about the bottom line with O’Leary, so it demonstrates to other businesses that buying Fairtrade is not just an act of generosity by the well- intentioned,” said Peter Gaynor, executive director of Fairtrade Ireland. “It can also make sound financial sense.”