Not sure what to buy your loved ones next Christmas? Why not buy a Ryanair cartoon? This one, see: shows a picture of a man booking a budget flight. The booking agent is grinning frantically and says: the flight is only 99p but it will cost another £120 if you want to do it inside the plane. Yes, quite.

An interesting article in http://www.indymedia.ie/newswire.php?story_id=68464 about a man in the US calling a help line to make a complaint to Ryanair’s head office in Dublin. Before calling he noticed that the charges were quite high – 1.75 euro from the Republic of Ireland or £1 from the UK to call. The message clearly stated that the number was for an Irish office. He called several times and each time spoke with someone with an Italian accent and at one point was told that he was calling Italy though other people he spoke to denied this. So he decided to ask what was the weather like in Dublin and not a single person could answer him, so he deduced that he was actually calling Italy. Eventually he managed to speak to a supervisor who also has an Italian accent and they admit that the office where all the calls were going was in Milan in Italy. The supervisor could not explain why the staff were pretending to be in Dublin while actually being in Italy. She would neither confirm nor deny that they had been instructed to lie when asked where they were. Anyone know why?

Oh dear, it seems that Ryanair is coming under scrutiny for poor working conditions. A new website has been set up in September 2004: http://www.ryan-be-fair.org/latestnews.htm to communicate with passengers and employees of Ryanair. From this, the website says, two key issues have arisen:

• Lack of respect and how staff are generally treated
• Salaries and working conditions being as bad as they are.

The International Union Federation said that the website has attracted over half a million hits and revealed what it described as a 'shocking catalogue of misery, low pay and oppression' among the airline's workers. Ryanair employees have used http://www.ryan-be-fair.org to talk about the climate of fear that surrounds them, of 12 hour days without breaks, and of how they even have to pay for the water they need to drink on flights. If you have any information you would like to share about Ryanair, contact the website – everything is strictly confidential, and the website assures that they will not pass your details on to anybody.

[Beetle: These links seem to be down at present, but you can read them via google’s cache here and here]

Another interesting article in the International Herald Tribune by a journalist who underwent the Ryanair experience.

Globetrotter Steve spotted this:

The new partnership between Ryanair and Terravision, the new low cost coach company, now ensures that Ryanair passengers will be able to travel between Rome Ciampino airport and Rome centre, Milan Bergamo airport and Milan centre, Pisa G. Galilei airport and Florence centre quickly and comfortably, but above all at a really low cost!

Look for the Terravision icon on http://www.ryanair.com to book and purchase tickets and avoid queues or alternatively go to one of the many Terravision booths located in 15 European airports. Watch out for new openings in other European city destinations on