Be warned – if you are planning on flying with Ghana Airways, be warned. Ghana Airways allegedly has something of a reputation for overbooking and not refunding money for seats that are not ultimately available.

Questions were asked in the Ghanaian Parliament about overbooking of seats on Ghana Airways. It was said that whereas overbooking is a normal practice in the airline business to allow for no shows, over sale was an illegal practice employed by travel agents to extract money from customers and inconvenience them in the process – and that there is a difference between over booking and deliberate over-sale of non existent seats

It was explained that in the case of overbooking, the ticket was usually not confirmed so the customer was aware that there were chances of him/her not getting a seat, but with over-sale the Travel Agent usually assured the customer of a seat without consulting the airline.

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