Submitted by Frank from the US. Actual comments from US travel agents:

A woman called and asked, “Do airlines put your physical description on your bag so they know whose luggage belongs to who?” I said, “No, why do you ask?” She replied, “Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I'm overweight, is there any connection?” After putting her on hold for a minute while I looked into it” (I was actually laughing) I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her luggage.

I just got off the phone with a man who asked, “How do I know which plane to get in?” I asked him what exactly he meant, which he replied, “I was told my flight number is 823, but none of these darn planes have numbers on them.”

A woman called and said, “I need to fly to Pepsi-Cola on one of those computer planes.” I asked if she meant to fly to Pensacola on a commuter plane. She said, “Yeah, whatever.”

A businessman called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. “Oh no I don't, I've been to China many times and never had to have one of those.” I double-checked and sure enough, his stay required a visa. When I told him this he said, “Look, I've been to China four times and every time they have accepted my American Express.”

A woman called to make reservations; “I want to go from Chicago to Hippopotamus, New York.” The agent was at a loss for words. Finally, the agent said, “Are you sure that's the name of the town?” “Yes, what flights do you have?” replied the customer. After so me searching, the agent came back with, “I'm sorry, ma'am, I've looked up every airport code in the country and can't find a Hippopotamus anywhere.” The customer retorted, “Oh don't be silly, everyone knows where it is. Check your map!” The agent scoured a map of the state of New York and finally offered, “You don't mean Buffalo, do you?” “That's it! I knew it was a big animal!”