Submitted by Frank from the US. Actual comments from US travel agents:

A woman called and asked, “Do airlines put your physical description
on your bag so they know whose luggage belongs to who?” I said, “No,
why do you ask?” She replied, “Well, when I checked in with
the airline, they put a tag on my luggage that said FAT, and I'm overweight,
is there any connection?” After putting her on hold for a minute
while I looked into it” (I was actually laughing) I came back and
explained the city code for Fresno is FAT, and that the airline was just
putting a destination tag on her luggage.

I just got off the phone with a man who asked, “How do I know which
plane to get in?” I asked him what exactly he meant, which he replied,
“I was told my flight number is 823, but none of these darn planes
have numbers on them.”

A woman called and said, “I need to fly to Pepsi-Cola on one of
those computer planes.” I asked if she meant to fly to Pensacola
on a commuter plane. She said, “Yeah, whatever.”

A businessman called and had a question about the documents he needed
in order to fly to China. After a lengthy discussion about passports,
I reminded him he needed a visa. “Oh no I don't, I've been
to China many times and never had to have one of those.” I double-checked
and sure enough, his stay required a visa. When I told him this he said,
“Look, I've been to China four times and every time they have
accepted my American Express.”

A woman called to make reservations; “I want to go from Chicago
to Hippopotamus, New York.” The agent was at a loss for words. Finally,
the agent said, “Are you sure that's the name of the town?”
“Yes, what flights do you have?” replied the customer. After
so me searching, the agent came back with, “I'm sorry, ma'am,
I've looked up every airport code in the country and can't find
a Hippopotamus anywhere.” The customer retorted, “Oh don't
be silly, everyone knows where it is. Check your map!” The agent
scoured a map of the state of New York and finally offered, “You
don't mean Buffalo, do you?” “That's it! I knew it
was a big animal!”