The AUC (Air Transport Users Council– the UK airline watchdog) recently issued a list of the 20 most complained about airlines. They said there was “little evidence” that airlines were showing “any real concern about the impact on passengers of damaged, delayed or lost luggage”. Lost luggage, flight cancellations and problems with tickets – particularly for those booked over the internet and by telephone – were among the most common complaints.
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Top five written complaints |
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Delay: 19% Mishandled baggage: 15% Flight cancellations: 9% Reservations: 8% Overbooking: 7% |
The AUC said it was especially worried about budget airline Ryanair which, it claimed, often displayed a poor attitude towards its customers. Overall, Ryanair was the third most complained about airline – receiving 77 written complaints, compared with 117 for the biggest carrier, British Airways, and 110 for Air France.
The top 10 are as follows:
1) British Airways + subsidiaries: 117 2) Air France: 110 3) Ryanair: 77 4) KLM + subsidiaries: 53 5) Easyjet: 42 6) MyTravel (formerly Airtours):39 7) Britannia: 33 8=) Air 2000: 32 8=)Go: 32 10) BMI British Midland: 29
The Beetle says she is pleased to see Ryan air in the list, and is not surprised to see most of the other low cost carriers all represented.