Just a sober warning for anyone considering using Europcar
at Malaga airport.
Earlier in the year we hired a car, left credit card
details as is normal, checked car for damage prior to
leaving airport (around midnight) and got on our way.
Didn't notice until at the outskirts of the airport
that the fuel tank was only half full. Took car back with
three quarters of a tank (more than when we picked it up)
and explained to the check in girl what had happened. She
accepted that I didn't need to rip them off for a few
litres of fuel and said all would be OK.
Got home and about a week later received a bill for 25
litres of fuel and a 12 euro charge for “Special
Equipment Replacement”. Total bill 39.15 euros, not
a fortune but a rip off none the less.
Tried to contact Europcar with very little success, they
eventually agreed that they had only put 17 litres of fuel
in the car and will refund the difference, I wouldn't
mind betting that they left it as it was and ripped off
the next unsuspecting customer. The user prior to us must
have had the same problem and they certainly didn't
fill it up then !!
Still no explanation of the “Special Equipment
Replacement” so be warned. EUROPCAR IN MALAGA
AIRPORT MAY WELL ROB YOU!!!

