Paperless and ticketless bookings made more attractive by
incentives, discounts and offers of air miles are fast
becoming the way to travel.  Airlines are planning to
stop issuing paper tickets in the next three years, a move
that could save the industry up to $3 billion a year in
running costs, according to the International Air Transport
Association (IATA).  Some carriers are already ahead of
the game: In the past year, more than 18 million customers
have used e-ticketing services on Continental Airlines.
 The move isn’t limited to airlines, hotel chains such
as the Hilton, InterContinental, Sheraton, and Hyatt, are
starting to automate processes too.  In Malaysia, you
can make air ticket enquiries by SMS to a travel agent and in
the case of budget carrier AirAsia you can book tickets by
SMS.

Discuss this article and give feedback in our online forum